Are you ready to embark on a career journey with Delta Airlines from the comfort of your own home? As a Remote Customer Service Representative, you?ll be the friendly voice that connects our passengers to exceptional service. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a seamless travel experience. Whether it?s helping with bookings, addressing concerns, or providing information, you?ll play a crucial role in enhancing Delta?s reputation for outstanding customer service.
What You Will Do:
? Respond to customer inquiries via phone, email, and chat, providing timely and accurate information.
? Assist passengers with booking, reservation changes, and other travel-related inquiries.
? Resolve customer concerns and issues, striving for first-contact resolution.
? Collaborate with cross-functional teams to ensure a smooth customer experience.
? Stay informed about Delta?s products, services, and policies to provide accurate information.
Requirements:
? No prior experience required; we welcome enthusiastic individuals ready to learn!
? Excellent communication skills, both verbal and written.
